Why Outsource To The Philippines?
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
The Philippines is the third-largest English-speaking country in the world, with approximately 60 million English speakers.
English is one of the country’s two official national languages (the other being Tagalog), so everyone learns it at school, and it’s the official language of government, the legal system and higher education.
Importantly, this is more than just a statistic. Filipinos don’t just speak English; they speak it very well. In fact, among cities where English is a second language, Manila ranks no.8 in the world for proficiency.
It Is One of the Fastest Growing Industry in the Country
The BPO companies in the Philippines has always been focusing on the growth of both voice and non-voice sectors for their BPO services. It has been one of the top growing industry in the Philippines for many years. Even during these hard times, BPO companies in the Philippines are still continuously creating ways to grow more. They have always been focusing on innovation when it comes to customizing customer experience and proving great customer service.Their services ranges includes back office support such as data entry, content creation, accounting, IT and many more.
It Has a Pretty Similar Western Culture
Being a US colonized country in the past, the culture of Philippines has a close affinity with the Western culture. This is why Philippines has a high literacy rate when it comes to using the English Language. With Filipinos having the capabilities to speak fluently in Western-Accented English plus having the trait of being patient, they are considered to have great qualities specially when it comes to dealing with different types of people.
Low Cost, High Profitability
Filipinos are known for being fluent English Speakers and hospitable people which is why they have great qualities when it comes to being a customer service agent. These are some of the factors why they can provide substantial benefits when it comes to increasing the sales profitability of their clients. With the Philippines outsourcing companies offering affordable rates for their clients around the world, the said country has become the perfect destination if you are looking for low cost BPO services with high profitability returns for your business.
Large Talent Pool
The Philippines has a total population of more than a hundred million, and a large portion of it are capable of speaking English. Filipinos are also known for their resourcefulness which is also an important trait when it comes to certain situations like encountering a technical problem while dealing with a customer. Filipinos are also known for being active users when it comes to using gadgets and other technological equipment which is also another important factor for someone who is working in a BPO industry. With a large portion of its population having met the necessary requirements of being a call center agent, having an outsourcing service in the country will help you gain access to a large number of talents.
It is Supported by the Government
BPO Investors in the Philippines are offered numerous incentives that are in favor the business. This includes certain tax exemptions, tax holidays, freedom to employ foreign nationals and many more.
The important factor here is that the government is quick on approving key legislative procedures and changes which are in favor of foreign business who are looking to outsource in the Philippines. This is why Philippines is the best destination if you are considering to get an outsourcing service.
Proven Track Record
In these tough times, various Branch Process Outsourcing (BPO) Companies have been trying their best to provide business continuity for their valued customers around the world. And Philippines is one of the countries that has been continuously leading in the BPO market.
International Rankings
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2019 Tholons Services Globalization Index:
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Philippines, 5th in Top 50 Digital Nations
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Manila, 2nd in Top 100 Super Cities
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Cebu, 12th in Top 100 Super Cities
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Davao, 95th in Top 100 Super Cities
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Philippines: 56th, 2018 Global Competitiveness Index by World Economic Forum
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Philippines: 58th, 2019 Global Talent Competitiveness Index by INSEAD, ADECCO Group and Tata Communications